How do I track my order?
How do I track my order? Once your order has shipped, you will receive a confirmation email with a tracking number. Use the tracking number to follow your shipment through the carrier's website. If you haven't received a tracking email within 5-7 business days of placing your order, reach out via our Contact page.
How long does shipping take? Standard shipping typically takes 5-7 business days domestically in the United States. Pre-order item shipping time frames will vary on an item-to-item basis from the date your order is placed. You will receive a shipping confirmation email once your order has been shipped.
Can I change or cancel my order after placing it? Orders cannot be canceled once placed. However, if you need to update your shipping address or request a size change, please contact us as soon as possible through our Contact page. We cannot guarantee changes once an order has been processed.
PRE-ORDERS
What is a pre-order? A pre-order allows you to secure an item before it is officially in stock. Your payment is collected at the time of purchase, and your order ships once the item is ready.
When will my pre-order ship? Pre-order items ship within 2–3 weeks of your order date. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Can I cancel a pre-order? Pre-order cancellations are handled on a case-by-case basis. Head to our Contact page as soon as possible if you need to request a cancellation: https://colourtrax.com/pages/contact-us
RETURNS & DAMAGES
What is your return policy? All sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your purchase.
My item arrived damaged — what do I do? If your order arrives damaged or defective, please contact us within one week of receiving your order. Send clear photo proof of the issue to orders@colourtrax.com and we will review your case and work toward a resolution.
Can I exchange an item? We do not accept exchanges. All sales are final. If your item arrived damaged or defective, please reach out within one week of delivery via our Contact page: https://colourtrax.com/pages/contact-us